Tikee Remote

What are the differences between the sequences? Which one should I choose? For which purpose?

Your Tikee offers three types of sequences:

  1. Long-term sequence
  2. Burst sequence
  3. Event sequence

Please refer to the user guide for more details: support 

After an update, a message tells me that the camera is linked to another account or that there is a cloud error.

If, after an update, you get a message saying that the camera is linked to another account or that there is a cloud error, please turn your phone off and on again (iPhone only).

My timelapse sequence hasn't started.

To launch a programmed sequence, you can select "start recording" on the Tikee Remote mobile application, or press the button on the back of the Tikee camera (camera logo).

 

In the case of a sequence programmed via myTikee, you must take into account the delay before the next Tikee synchronization (see synchronization in progress).

Synchronization in progress” message on myTikee

If the sequence is in the "synchronization in progress" state on the myTikee application, it means that the Tikee has not yet connected to the web application and collected the modifications (change of interval, days, or other parameters).

 

You then need to wait for the next connection of the Tikee, which, in active shooting state, will connect every 24 hours minimum (if a long-term sequence is in progress, it will connect at each image upload depending on the parameters you set).

My Tikee is asking me to start my sequence immediately, but I want the sequence to start later.

In order to activate the shooting, it is, in fact, necessary to confirm the immediate launching of the sequence after your configuration is complete. The sequence will still start on the programmed date.

If you select "No", the shooting will not be activated, the sequence will not be launched and the Tikee will switch off after 30 minutes.

After an update, my Tikee doesn't send pictures anymore.

After an update, the timelapse sequences and connection parameters (Wi-Fi and/or 4G) are reset. You will then need to set them up again.

How do I set the time on my Tikee camera?

The time on your Tikee camera is automatically set when you connect to it with your cell phone through the Tikee Remote mobile application (make sure that the phone is in the correct time zone).

How does the preview work?

Previewing requires that the Tikee and the mobile device on which the Tikee Remote application is installed have a network connection, and that these two devices are connected via Bluetooth.

The right and left images are sent by the Tikee to the cloud and then uploaded by the mobile application.

What settings are recommended for a long-term sequence?

Settings such as the daily time slot, the number of active days per week, and the shooting interval affect the camera's battery life and data consumption.

For a long-term sequence, it is recommended not to go below an interval of 15 minutes with adequate sunshine as in summer, and 30 minutes for more difficult weather conditions, such as winter, or when the weather does not provide sufficient solar load.

 

For an indoor sequence, the Tikee can be plugged into the power supply continuously. However, be careful with the camera’s waterproofness, which is no longer ensured when the rear plug is open.

I can't connect to the Tikee camera with my smartphone.

Please check the following points first:

  1. Make sure that your smartphone is compatible:
    – for Android: min. Bluetooth 4.1 and min. Android 6.0

– for iOS: min. Bluetooth 4.1 and min. iOS 10

  1. Make sure that your phone’s Bluetooth is turned on and visible.
  2. Make sure that your phone’s geolocation is enabled. 
  3. Close and then restart the mobile application once Bluetooth is turned on. If necessary, log out of your account and then log back in.
  4. Unpair your Tikee (e.g. T-123456) from your phone's Bluetooth settings.

After 30 minutes of inactivity (without any interaction/connection/ongoing or planned timelapse), the Tikee camera shuts down and is no longer visible in Bluetooth. It is then necessary to turn it back on manually by pressing the left button on the rear panel.

 

A background notification may appear on the screen of some smartphones. If that is the case for you, don't forget to confirm pairing: https://www.youtube.com/watch?v=oMqVaV2Zfng 

The maximum range of Bluetooth is 30m.

My 4G network test fails.

  1. Make sure that your SIM card is properly plugged in (clickable) and inserted the correct way around, chip facing down. 
  2. Make sure that your SIM card is activated and unlocked by your mobile network operator by testing it with a cell phone.
  3. Check your login data. The APN and PIN1 code are enough for most operators; this information can be found in the account-opening documentation provided by your mobile network operator.
    Be careful! Repeated attempts with incorrect login credentials can block the SIM card.

  4. Make sure that a network is available with sufficient signal strength on site (test it with a cell phone that uses the same network from the same provider if necessary)
  5. Perform a Wi-Fi test (using your phone’s wireless access point feature).
  6. If the Wi-Fi and 4G tests still fail, update the device to reset the connection.

My Wi-Fi network test fails.

  1. Check your login information in > Network settings.
  2. Make sure that the network is working properly (e.g., use another device such as a phone or computer).
  3. Check the type of security chosen (usually: WPA2-PSK).
  4. If the Wi-Fi and 4G tests still fail, update the device to reset the connection.

The connection is not possible on Wi-Fi networks that require a connection to a web portal (which is often the case on an industrial site or on free Wi-Fi networks).

Please, mind that only logged in users can submit questions