General terms and conditions of sales

General terms and conditions of sales

General terms and conditions of sales

The French version is authoritative and binding for all.

Last update: April 27, 2023

These general terms and conditions (hereinafter "GT&C") are intended to establish the terms and conditions under which the company ENLAPS (hereinafter "ENLAPS"), a specialist in the capture and analysis of images, provides a client (hereinafter the "Client") with products and/or software services, as described in the Order (collectively defined as the "Services").


1) Subject matter of the terms of sale 

The purpose of these terms of sale (hereinafter "TOS") is to set the general terms of sale under which ENLAPS (hereinafter the "ENLAPS"), an image capture and analysis specialist, supplies a customer (hereinafter the "Customer") according to their choice, products and/or software services, as described in the Order (jointly referred to as the "Services").

2) Documents making up the Contract

The Contract which governs the contractual relations between the Parties (hereinafter the "Contract"), is made up of the following contractual documents:

  • The Order

  • The special conditions (SC) relating to Orders placed by a consumer Customer

  • These terms of sale (TOS) 


The contractual documents are mutually explanatory. However, in case of a contradiction between them, the higher ranking document will prevail.

The Customer waives the application of their own terms and conditions. Under no circumstances shall the provisions in the Customer's invoices or order forms supersede those of the aforementioned contractual documents.

The Contract shall constitute the entire and sole agreement between the Parties on the provisions which are the subject matter thereof. Consequently, from its entry into force, it supersedes any contract, agreement, exchange of letters or verbal agreement and other negotiations, including previous versions of the contract which may have been drawn up between the Parties prior to the effective date of the Contract with the same subject matter, unless the Customer expressly disagrees by registered letter with acknowledgement of receipt within 15 days of this Contract being sent to the latter.

The Contract can only be modified by way of a new Order.

3) Contract formation

The Contract can be formed electronically or not. 

The products and services to which the Customer subscribes are those referred to in the Order .

3.1 Provisions applicable to non-electronic Orders

For non-electronic Orders, the Customer agrees, during a preliminary information phase, to send to ENLAPS a written expression of their requirements and any useful, exact, complete and unambiguous information needed to determine the specific features of their requirements. 

The Customer represents being fully informed of the Services, subject matter hereof, and acknowledges that ENLAPS was at their entire disposal to inform them of all the key information according to the requirements expressed by the Customer.

The Contract is deemed to be formed upon receipt by ENLAPS of the Order signed by the Customer. 

By ordering ENLAPS to fulfil the Services set out in the Order, the Customer fully and completely accepts said Order and all the provisions of the contractual documents.


3.2 Provisions specific to Orders placed electronically

The Customer has the option of ordering myTikee Products and/or Services fromENLAPS's Website at the following address:

It should be noted that:

  • when the Customer is is not a French consumer or resident in France, the parties agree to make an exception to the provisions of articles 1127-1 and 1127-2 of the French Civil Code on contracts concluded by electronic means.

  • when the Customer is a French consumer or resident in France, these Terms of Sale as well as the Special Conditions applicable to consumers are applied.

4) Définitions

For the performance of the Contract, the terms and expressions starting with a capital letter are defined as follows:


"Products": refers to the Products of ENLAPS, as set out on the website. The Products on offer are essentially cameras known as "Tikee", which include on-board software and accessories, for performing timelapses, i.e. accelerated videos using photographs taken at regular intervals. The Tikee camera works with Tikee remote, a mobile app for configuring and controlling the camera via a bluetooth connection, once a myTikee account has been created. 


"Tikee remote" refers to the mobile app that is made up of computer programs, settings, specific developments, updates, documentation, databases and a graphic charter, which are property of ENLAPS. Tikee remote is accessible to anyone, for download on mobile devices such as iOS and Android mobile phones and tablets, from download platforms (App Store and Google Play). Tikee remote is connected via bluetooth low energy (BLE).

to a Tikee camera. This is the remote control for the Tikee camera. The user, who has created a myTikee account, can monitor, configure and modify the timelapse sequences carried out with the camera in real time.


"myTikee app web" or "myTikee" refers to the web application or cloud platform, available at the address, including computer programs, software, algorithm, settings, specific developments, updates, documentation, databases and graphic charter, content and results generated automatically or not, which are the property of ENLAPS. 


“myTikee Services”: refers to the practical services of the myTikee platform:

create content automatically or not, import, view, store, analyse, detect, publish and share media contents made in particular from images and videos sent over wifi or by 4 LTE, coming from a Tikee camera or from another source such as an IP camera.. 

The analysis and detection services (of objects, people and situations) are provided by means of algorithms using artificial intelligence.

Certain myTikee Services are free and available to any User who has created a myTikee account. Other myTikee Services are paid services in the form of a subscription, which can be ordered, either from the website or by contacting ENLAPS directly.

Advanced Services are also available (including private sharing/6K resolution/monitoring/storage +).

The current myTikee Services are those indicated on the ENLAPS's Site on the date of the Order.


"Users": refers to the natural person-users of the myTikee web app, the Tikee Remote mobile app and the software embedded in the Tikee camera, after creating a myTikee account and accepting the Terms of Use (TOU) of these apps.

When the user's myTikee account is linked to a Customer who has signed up to a paid subscription to the myTikee Services, the user then represents being this Customer or, in the case of a professional Customer, the legal representative or agent authorised to represent the Customer. The acceptance of the TOU by the user when creating the myTikee account is binding upon the Customer.

5) Special conditions pertaining to Orders placed online or electronically

The Customer has the option of ordering myTikee Products and/or Services electronically and in particular from ENLAPS's Website at the following web address:


Until the payment stage, the Customer can modify the Order, including any errors made when entering their data, by going back to the previous screens. 

The final acceptance of the Order is therefore made by paying for the Order, except for payments by bank transfer, where the Order is confirmed upon receipt of payment by ENLAPS.


5.3 Confirmation of the Order placed electronically

A confirmation of the Order placed is displayed on the Site after the payment has been confirmed. The confirmation of the Order includes a summary of the content of the Order, the number, date and time of the Order, the payment mode used, the itemised total of the Order as well as the billing addresses and the Customer's delivery address for the Products. 

The confirmation of the Order is sent by email at the same time to the Customer at the address provided. 

ENLAPS reserves the right to block an Order, especially in the event of suspected or proven fraud (compromised username and password, etc.)


5.4 Conditions applicable to the right of retract for Orders concluded electronically

The Customer has a retract period of 14 calendar days, without having to justify any reason or pay any penalties.

*As regards to the Products:

The period runs for the sale of the Product, from the day after receipt of the Product and is extended until the 1st working day if the period expires on a Saturday or a Sunday.

The right of withdrawal relates exclusively to unaltered products, in new condition. Thus, any use of the product altering the new state of the latter then prohibits the exercise of the right of retract.


*For paid myTikee Services:

The period runs from the day after the activation of the Customer's myTikee account relating to his subscription.

The Customer can use the withdrawal model below, but it is not mandatory. For the retract period to be respected, it is sufficient for the Customer to notify in writing his intention to withdraw before the expiry of the period on the contact form at the address: contact


Model retract form

For the attention of ENLAPS:

I hereby notify you of my withdrawal from the contract relating to the sale of the property ________ or/and for the subscription ______________ Order(s) on ______ and received/made available on ___________

Client name _______________

Customer's address ______________

E-mail _________________

Serial number of the Tikee Product(s) __________________

Date ________________

Signature (only in case of notification of this form on paper) ______________


When the retract concerns Products:

The Customer must return the Product(s), without undue delay and, in any event, no later than 14 days after its electronic notification of retract sent to ENLAPS, to the following address: ENLAPS, 26 Avenue Jean Kuntzmann 38330 Montbonnot- Saint-Martin, France, at its own expense and risk, in their original packaging, accompanied by all the elements with which it(they) was (have) been delivered to the Customer, as well as the following documents.

Unless more favorable provisions apply to the Customer who is a French consumer or resident in France, the shipping costs of the Product are not reimbursed in the event of the exercise of the right of retract. Shipping costs are therefore deducted from the amount to be refunded.

The costs of returning the Product(s) are the responsibility of the Customer.

The Customer is invited to choose a delivery method himself. The Customer will then bear all the return costs of this chosen delivery method.

ENLAPS will reimburse the Customer for all sums paid less return costs, at the latest within 14 days of receipt of the Product(s) returned by the Customer, using the same means of payment as for payment, except Customer's express request to the contrary for another means of payment. In the case of a refund by credit card or bank transfer, the Customer must communicate a bank details to ENLAPS

The Customer's liability may be incurred only in the event of depreciation of the Product(s) resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the good(s).

6) Conditions applicable to Product Orders 

6.1 Product availability

When placing the Order, Enlaps agrees to use its best efforts to provide the Customer with information about the availability of the various Products. In the event of a lack of availability after the Order has been placed, the Customer will be promptly informed by e-mail and will be given an additional delivery time, if applicable, given the unavailability of the Products. If the additional delivery time is incompatible with the Customer's time constraints, the latter may contact the customer service by email using the Site's contact form to notify it of their time constraints and describe the consequences of the additional delivery time. 


6.2 Place of delivery – shipping cost

The Products are delivered to the shipping address provided by the Customer when placing their Order. The shipping address may be different from the billing address. The available geographical delivery areas are those provided by ENLAPS on the date of the Order. 

Delivery charges may apply depending on the required delivery area. These costs are given to the Customer when the Order is placed.


6.3. Delivery lead times

The Products sold to the Customer are delivered within the deadlines indicated in the Order. 

Except in the event of more favourable provisions applicable to the consumer Customer:

- the delivery times are provided for information purposes only and are not binding. 

- In no case may ENLAPS be held liable in the event of a late or suspended delivery not attributable to ENLAPS.


6.4 Product checks upon receipt

The Customer agrees to check the Products upon receipt and to add any reservations to the delivery slip, particularly in the event of damage to the parcel or non-compliance with the Order. The Customer shall notify Enlaps of their reservations regarding the Products delivered within a maximum period of five (5) working days following the date of receipt of the Products, to the customer service at the following address:

Enlaps agrees to refund the Customer or exchange the Product, if, after verification, the claim made in due form within the allotted time proves to be well-founded. 

Except in the event of more favourable provisions applicable to the consumer Customer: if no reservations are made by the Customer during this period, the Products will be deemed to be delivered in the correct quantity in accordance with the Order and have no conspicuous defects attributable to ENLAPS.


6.5 Questions 

For any information on the status of the Order and for any questions, the Customer may contact the Customer Service by phone at (+33) 4-58-00-57-30 (price of a local call from a landline), by Chat on, given that these services are open Monday to Friday from 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m. (FR time, closed Saturdays, Sundays and public holidays), or by email:


6.6 Transfer of ownership of the Products 

Except in the event of more favourable provisions applicable to the consumer Customer, the transfer of ownership of the Products, to the benefit of the Customer, will only take effect after the full payment of the price by the latter, regardless of the date of delivery of said Products. The risk of loss and deterioration will be transferred to the Customer from the date of receipt of the order, i.e. the delivery date of the order to the Customer by the carrier, regardless of the payment date for the products.


6.7 Warranty of the Products sold 

For the warranty conditions applicable to French consumer Customers or resident in France, please refer to the Special Conditions applicable to consumer Customers.

The products sold after the 1st of January 2023 by ENLAPS benefit from a two-years warranty (one (1) year warranty for the Products sold until the 1st of January 2023) from the date of receipt of the Products, covering Product defects, non-compliance or malfunctions and any conspicuous defect, arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use. 

This warranty does not cover conspicuous defects in the Products during reception, given that the latter must be the subject of a claim in accordance with article 6.4 of this Contract.

In order to exercise their rights under this warranty, the Customer must, under penalty of forfeiture of any action relating thereto, inform ENLAPS through the contact form at the address: of the existence of the defect, non-compliance or malfunction, within a maximum period of ten (10) working days from its discovery.

Claims relating to this warranty can only be accepted if the Customer provides ENLAPS with the proof (i) of a defect, malfunction or non-compliance of the Product(s) occurring under normal conditions of use, installation, application and service as specified in the instructions for the use of the Products, communicated by ENLAPS, and (ii) that this defect, malfunction or non-compliance of the Product(s) results exclusively from a material and/or manufacturing defect attributable to ENLAPS. 

Upon receipt of the notification and the defective product(s), ENLAPS will have ten (10) working days to confirm to the Customer whether or not the commercial warranty has been applied. 

In order to exercise the warranty, a file number will be communicated to the Customer. This number must be mentioned on the parcel to be returned.

The Customer will return the defective or allegedly defective Product(s) to ENLAPS at their own expense, and as such agree to comply scrupulously with ENLAPS's instructions on the Products' packaging and shipping conditions. Products returned without ENLAPS's prior authorisation and that do not comply with the packaging and shipping instructions provided by ENLAPS, will not be accepted and the warranty will not be applicable as a result.

The defective Product(s) may be repaired, replaced by a refurbished Product, if applicable, or refunded to the Customer, at ENLAPS's discretion.

The warranty does not cover the cost of returning the Product(s) outside mainland France.

It also does not cover the costs of installing, uninstalling or reinstalling the Products.

The warranty will be not be applied if, after verification by ENLAPS, the fault is found to be the result of improper use of the Product(s), use in a marine, tropical or equatorial environment, negligence, accident or lack of maintenance on the part of the Customer, or a third party, as well as in the event of the normal wear and tear of the Product, or even force majeure. 

The warranty will also not be applied in the event of a malfunction of the Product(s) resulting from an alteration, incorrect installation or application, or of a Product which has undergone an unauthorised modification, or which has been used, stored, transported or handled negligently, or which has been repaired, or altered in any way by or owing to any power failure, electrical surge, lightning, flood, fire, accidental breakage, vandalism, act of war, natural disaster, or any other event beyond the control of ENLAPS. 

In addition, the warranty does not apply to any change in the aesthetic appearance of the Product(s) resulting from normal wear and tear over time of the components of the Product(s). 

The replacement of the Product(s) or defective parts will not have the effect of extending the duration of the warranty set out above.

7) Conditions pertaining to subscriptions to paid myTikee Services

Access to the paid myTikee Services is fulfilled in the form of a subscription which can be ordered, either from the website, or by contacting ENLAPS. 


7.1 Number of Tikee cameras according to the number of paid myTikee Services subscriptions

A subscription to the paid myTikee Services provides a connection to a single Tikee camera.

To connect several Tikee cameras to the paid myTikee Services, the Customer may take out as many subscriptions as there are cameras used.


7.2 Activation of the subscription

The activation of the subscription is done either automatically once the Order has been confirmed, or by the Customer via an activation token transmitted by ENLAPS.


7.3 Duration of the subscription

The duration of the subscription depends on the choice expressed by the Customer when ordering.

For subscriptions taken out until April 30, 2023:

The subscription is not subject to tacit renewal. Any extension of the subscription must be the subject of a new Order.

One month before the expiry, ENLAPS will send the Customer one or more notifications by e-mail, in order to know if the latter wishes to renew the Services. If the Customer responds in the negative or does not indicate his intention to renew the Services before the expiry date, the subscription will automatically terminate on the expiry date.

For subscriptions to myTikee Services taken out from May 1, 2023:

The subscription will automatically renew for new periods of the same duration. Each Party may, however, notify the other Party in writing of its intention to terminate the subscription. ENLAPS must give 20 days notice. The Customer may terminate the subscription at any time, with 3 days' notice, from his customer area. The sums paid for the subscription remain due and are therefore not refunded.


7.4 Consequence of the end of the subscription

If the subscription is not renewed, or even terminated, the Customer will have a notice period of one (1) month to carry out any backups or migrations of the content stored in the myTikee, if they wish. At the end of this one-month period, their account will automatically switch to the standard (free) formula. On this date, ENLAPS will delete all or part the content stored on the web, at its sole discretion. Only the content corresponding to the storage capacities of the free Services will be kept.

No reversibility service is provided for herein.


7.5 Modification of the Services

ENLAPS reserves the right to modify the myTikee Services, including to delete, add functionalities, modify the hosting, etc. The Services and characteristics in force are those described on the Enlaps Site.

Regarding the Services, which are part of a current subscription, the Customer will be notified by e-mail of any modification likely to degrade or substantially reduce said Services, at least thirty (30) working days before the implementation of the modification. In this case, the Customer may terminate their subscription by registered letter with acknowledgement of receipt, within thirty (30) days of the notification of the modification. The Customer will then be liable to pay for the proportion of their subscription that they use, until the early termination of the latter.

8) Conditions pertaining to the use of the myTikee Services, the software embedded in a Tikee camera, and the Tikee remote mobile app (hereinafter referred to as the "Software Services")

The conditions for using the myTikee Services, the software embedded in the camera and the Tikee remote mobile app (hereinafter referred to as the "Software Services") are referred to in the Terms of Use that the User-Customer agrees to accept without reservation, when creating their myTikee account at the following address:


These software services are described in detail in the Terms of Use (TOU). In summary, they include the following:


-the right to access and use the Software Services (license right) under the conditions provided for in the TOU as well as in Article 13 Intellectual Property of these Terms of Use.

-hosting of applications, software and the data they contain, maintenance, availability and security under the conditions provided for in the Terms of Use.

9) Prices of Products and Services

9.1 Price setting

For online orders, the prices are those indicated on the Site. 

For non-electronic Orders, the prices are those indicated on the Quote provided by ENLAPS.

They are indicated in Euros or Dollars depending on the Customer's country of residence.

The price of the subscription to the myTikee Services is on a sliding scale according to the duration of the chosen subscription.

Except in certain special cases, the prices are exclusive of tax and transport costs, which are specified in the Order. In principle, any change in taxes and fees will be passed on to the Customer. 


ENLAPS also reserves the right to offer preferential rates. The conditions and duration of these benefits will be displayed on the Site or communicated to the Customer. 

Promo codes are only valid for the period and according to the validity conditions mentioned by ENLAPS. They cannot under any circumstances be converted into a refundable amount or payable to the Customer. Unless otherwise stated on the promo codes, the latter cannot be combined when placing an Order.

ENLAPS reserves the right to modify its prices at any time. However, the prices shown on the day the Order is validated will be those applicable. 


9.2 Customs duties and taxes for the Products

When the Customer orders Products to be delivered overseas or outside the European Union, they are considered to be an importer of the Products. As such, they must comply with all the laws and regulations of the country in which they receive the Products. The Customer may be subject to import duties and taxes, which are levied when the parcel arrives at its destination. 

For Orders to the United States, Canada, Saudi Arabia, United Arab Emirates, Bahrain, Qatar, Kuwait, Oman, ENLAPS bears any customs duties and taxes applicable to the Products.

For Orders to be shipped overseas or outside the European Union, excluding the United States, Canada, Saudi Arabia, United Arab Emirates, Bahrain, Qatar, Kuwait, Oman, any customs duties and taxes shall be borne by the Customer. Enlaps has no control over these charges. Given the wide range of different Customs policies from country to country, Customers should contact their local customs department for more information. 


9.3 Payment of the price

Payment of subscriptions to myTikee Services

The price of paid myTikee Services subscriptions is payable in advance, and in full on the day of the Order or on the day of the anniversary date.

Revision of subscription prices:

- For subscriptions taken out until April 30, 2023: in the event of renewal of the subscription, a new Order is placed. The price is then that in force on the day of renewal, as indicated on the Order.

- For subscriptions to myTikee Services taken out from May 1, 2023 and tacitly renewed:

Subscription prices may be revised at the initiative of ENLAPS on the anniversary date or on January 1 of each year within the limit of 5% compared to the previous price applied. Independently of the price revision clause referred to above, in the event of a significant increase in the costs related to the execution of the subscription, for example costs related to accommodation, ENLAPS is entitled to request a review of its tariffs (review clause).

In the event of the Customer's express disagreement with this revision, the latter may terminate the subscription by mail, with 20 days' notice. The Customer will then be liable for the Services and the price initially agreed, until the early termination of the Contract.


Payment for Products

The price of the Products is payable in full at the time of the Order. Payments can be made by credit card, bank transfer or PayPal.

In the event that payment of the price is incomplete or non-existent, for a reason attributable to the Customer, the Order will be automatically cancelled, access to the myTikee Paid Services blocked and any resulting costs borne by the latter, without prejudice to possible damages.

10.4 Electronic invoices

The Customer has been notified and agrees to receive the invoice corresponding to their Order by email. 


10.5 Late payment

The Customer may not under any circumstances offset, reduce or modify the prices or suspend payment in advance.

In the event of late payment, excluding the case of more favourable provisions applicable to the consumer Client, late payment penalties calculated at the monthly rate of 3% of the total price, inclusive of tax, will automatically be granted to ENLAPS, without the need for any prior formalities or formal demand. All the sums due shall become immediately payable upon payment, without prejudice to any other proceedings that ENLAPS would be entitled to bring against the Customer in this regard.

In the event of non-compliance with the aforementioned payment terms, such as late payment, ENLAPS also reserves the right to suspend or cancel the delivery of the Customer's pending orders, to suspend the execution of its obligations, or to reduce or cancel any discounts granted to the latter. ENLAPS also reserves the right to suspend the access and use of the software Services or even the Services, such as the access to myTikee.

Finally, a lump sum compensation for collection charges of 40 Euros will be automatically due by the Customer without the need for prior notification in the event of late payment. ENLAPS reserves the right to request an additional compensation from the Customer if the collection charges actually incurred exceed this amount, on presentation of supporting documents.

10) Obligations of the Parties

11.1 Obligations of ENLAPS

Except in the event of more favourable provisions applicable to the consumer Customer,ENLAPSis bound by a general best-efforts obligation. ENLAPS agrees to use its best efforts to perform the Services set out in this Contract.


11.2 Customer's obligations

The Customer agrees to read and comply with the terms of use of the Products available on the Site (including the terms pertaining to external climatic conditions) as well as the Terms of use of the software Services.


The Customer must regularly update the software of the Tikee remote mobile app as well as the internal software of the Tikee camera, in accordance with the recommendations that ENLAPSpublishes on its Site on the following page:

The Customer may also sign up to the ENLAPS newsletter, if they wish, in order to receive the ENLAPS's news and advice, including matters concerning software updates.


The use of the Software Services is placed under the sole and entire responsibility of the Customer and its Users (in particular the analysis and detection services for objects, people and situations).

ENLAPS recalls that these services are automated by means of algorithms, using artificial intelligence. Although ENLAPS makes its best efforts to provide good quality results, it does not carry out any checks on the images and the results obtained after analyzes and cannot guarantee their reliability.

The Customer undertakes to check and verify that the results obtained from the Services and Products are in conformity with reality before any use/exploitation of the latter.

The responsibility of ENLAPS can in no way be engaged in this respect.

The Customer is solely responsible for the following:

  • their settings and their use of the Products and ENLAPS as well as the results obtained; 

  • the purposes for which they use them;

  • the data they import or use on the Products and Services;


The Customer agrees to use the Products and Services only for lawful purposes, in accordance with the law, the regulations in force, public order and good morals.

The Customer also agrees not to use the Products and Services to hinder or disrupt their proper functioning, including the deliberate or unintentional transfer of content at inappropriate times, except the case of planned use, leading to excess traffic.

It is the Customer's responsibility to keep all of their data and to create their own backups. 

11) Personal Data

The Customer acknowledges having read and accepted ENLAPS's personal data use policies displayed on the Site, the myTikee and Tikee remote apps, and the software embedded in the Tikee camera.

12) Intellectual property 

12.1 Intellectual property of ENLAPS


  • Intellectual property rights of ENLAPS


ENLAPS holds the intellectual property rights needed to grant the Customer the right to access and use the Products and software Services provided by the myTikee and Tikee remote apps, and the software embedded in the Tikee camera, (hereinafter referred to as the "Works"), in accordance with this document.

ENLAPS also owns the rights to the content generated by means of algorithms

The Customer acknowledges that this document does not confer any ownership rights for the apps. The availability of the latter under the conditions provided for herein shall not be construed as transferring any intellectual property rights, within the meaning of the French Code of Intellectual Property.

Consequently, the right of access and use which is granted to the Customer hereunder is exclusive of any transfer of intellectual property rights. This concerns the rights referred to in Articles L 122-1, L 122-6, L 122-7 of the French Intellectual Property Code, in particular.


  • License granted to the Customer so that they can access and use the works of ENLAPS 


ENLAPS grants to the Customer a non-exclusive, non-assignable and non-transferable right of access and use of the myTikee and Tikee remote apps as well as the software embedded in the Tikee cameras during the term of the Contract and for the whole world. 

The scope of this right varies depending on the myTikee Services to which the Customer has subscribed in the Order.

A subscription to the paid myTikee Services gives the right to a single user license. The User has a named myTikee account. When a Customer has an access permission in administrator mode, they become fully responsible for managing the User accounts as well as the usernames and passwords.


The Customer is strictly prohibited from any other use outside the subject matter hereof, including, but not limited to, any reproduction, adaptation, modification, representation, translation, arrangement, distribution and decompilation.  

The Customer agrees not to infringe, in any way whatsoever, the rights of ENLAPS on the Works and not to carry out acts liable to have the consequence of infringing upon all or part of any element or component of these apps.

The Customer has been informed that any use of the Works that does not comply with the provisions hereof exposes them to legal action (unfair competition, infringement of copyright, etc.)

The Customer has been informed that ENLAPS may be required to use pre-existing software for which it has obtained the rights necessary for its use.

In particular, the Client has been informed that the Works may use so-called "free" or "open source" modules or libraries.

The licenses relating to these modules or libraries (which it makes available to the Customer on written request) may contain unconditional exclusions from all warranties. In this case, the Customer accepts that ENLAPS cannot give them more warranties than the ones they hold as a result of the licenses of these modules or libraries. ENLAPS therefore excludes any warranty relating to so-called "free" or "open source" modules or libraries whose licenses contain an exclusion of warranty.

Notwithstanding article 1626 of the French Civil Code, no hold harmless clause is granted by ENLAPS.


12.2 Intellectual property of the Customer and license granted to ENLAPS

The Customer may be the holder of intellectual property rights on the content that they create, import, publish and share on the myTikee and Tikee remote apps, except for content generated by ENLAPS algorithms.

None of the provisions herein deprive them of the rights that the Customer holds over their own content.

However, the Customer grants ENLAPS a non-exclusive, transferable, sub-licensable, free and worldwide license for their content to host, use, modify, execute, copy, represent. 

This licensing right is granted to ENLAPS so that it can provide the Services, optimise artificial intelligence algorithms and image processing, or for statistical purposes.

In addition, when the Customer chooses to make their contents public, they automatically grant ENLAPS a licensing right to use, modify, copy and represent these contents for commercial, marketing and communication purposes.

This license terminates when the content is removed from the systems of ENLAPS.

The Customer also grants the same licensing rights for its content to the other Users of the myTikee app.


12.3 Intellectual property of third parties

The content that the Customer chooses to publish, share or import on ENLAPS's apps, such as photos or videos, may be protected by the intellectual property rights of third parties.

The Customer agrees to scrupulously respect the intellectual property rights of these third parties and to ensure in advance that they have all the rights necessary to publish, share or even import said content.

In particular, the Customer may not publish, share or import on the ENLAPS apps, the works of third parties and/or representing third parties (photos, texts etc.), for which they do not hold the rights of use or the necessary operating authorisations, nor may they reproduce the trademarks of third parties, for which they do not hold the rights of use.

The Customer agrees to indemnify and hold ENLAPS harmless against any possible action and conviction for liability and/or infringement of copyright. In such a case, the Customer must reimburse all damages, fines, costs and expenses, which ENLAPS may be required to pay to a third party in this regard.

13) Force majeure

Neither Party may be held responsible for any delay or failure in the performance of any of its obligations under this Contract or an order taken pursuant to this Contract, if said delay or failure is the result of a force majeure event as usually defined by the case law of the French courts. 

Notwithstanding the cases of force majeure usually recognised by the case law of the French courts, the following shall be considered force majeure by express agreement between the Parties: acts of terrorism, wars, total or partial strikes and lockouts of third-party companies that affect the service provided, bad weather, epidemics, blocking of traffic routes, means of transport or supply chains for any reason whatsoever, earthquake, fire, storm, flood, water damage, government or legal restrictions, legal or regulatory changes of marketing formats, blocking of telecommunications (France Telecom networks or technical centre).

The Party seeking to invoke a case of force majeure must promptly notify the other Party by registered letter with acknowledgement of receipt as soon as it becomes aware of such an event. As soon as the effects resulting from the invoked force majeure event have disappeared, the affected Party shall immediately inform the other Party by any means and shall immediately resume performing its obligation.

If the effects of the force majeure event continue for more than one (1) month, the Parties agree that this Contract may be terminated automatically by the first Party to take action by registered letter with acknowledgement of receipt, without affecting the terms of payment for the services performed.

14) Sub-contracting/assignment

The Customer gives ENLAPS a general authorisation to subcontract all or part of the Services to any service provider of their choice.

In any case, ENLAPS remains responsible in its relations with the Customer for the proper performance of the contract and the services provided by the subcontractor that it uses.

ENLAPS is also authorised to assign the Contract to any assignee of its choice. The Customer will be notified of the assignment. If this Contract is assigned by ENLAPS, the Customer accepts that ENLAPS is not jointly and severally liable for the proper performance of the Contract by the assignee.

Any assignment, subrogation, substitution or other form of transmission of this Contract by the Customer is prohibited without the prior written consent of ENLAPS. 

15) Liability

16.1 Non-liability of ENLAPS for content

The Customer is solely liable for the content they choose to create, import, publish or share on the apps.

ENLAPS does not control this content, nor does it control the actions and behaviour of the other Customers and Users of its apps.

The Customer therefore accepts that ENLAPS cannot be held liable for the content that is created, imported, published or shared on the apps. It is also not liable for the actions or failures of the other Users and Customers with regard to the Customer.


16.2 Liability of ENLAPS

The Customer executing Orders for Products and Services is solely responsible for the choices they make. Consequently, the Parties agree that Enlaps cannot be held liable if an ordered Product or Service is ill-suited to the needs of the Customer. 

ENLAPS is only liable for the tasks it has been expressly assigned to fulfil within the context of the Order. ENLAPS cannot be held liable, in any way whatsoever, for the use made by the Customer of the Products, Services and/or the results obtained through the Products and Services, or for the content of the data entered in the ENLAPS's apps.


ENLAPS does not warrant the continuity and quality of the communication links with the Customer, including breakdowns in the Customer's internet access, which are not the responsibility of ENLAPS. Consequently, ENLAPS cannot be held liable in the event of a malfunction of the communication networks leading to delays in the apps' functions and/or a total or partial loss or destruction of the data.


Under no circumstances can ENLAPS be held liable in the event of the following:

  • fault, non-compliant use, negligence, omission, lack of control and/or verification of results, or failure of the Customer, of a User, which would constitute the exclusive cause of the occurrence of the damage,

  • incomplete, inaccurate, misleading, or even poor quality results obtained by the Customer from the Products and Services, as long as the latter are under the full control of the Customer who undertakes to check them before any use/operation,

  • malfunction or unavailability of a tangible or intangible asset in the event that it has been provided by the Customer;

  • incorrect configuration of the Product by the Customer;

  • loss or damage to Customer data, given that ENLAPS is not bound by any obligation to backup data;

  • force majeure.


In addition, ENLAPS may not be held liable for interruptions of the Services or related damage:

  • improper or fraudulent use by the Customer or third parties requiring the Service to be stopped for safety reasons;

  • a fraudulent intrusion or maintenance of a third party on the Solution, or the illegal extraction of data, despite the implementation of security measures in accordance with current technical data, given that ENLAPS is only required to use its best efforts in light of the known security techniques;

  • the nature and content of the information and data created and/or communicated by the Client; more generally, Enlaps cannot be held liable, under any circumstances, for the data, information, results or analyses of a third party;

  • an interruption in the power supply or transmission lines caused by public or private operators;

  • the quality of the 4G or wifi network, the operation of the internet or telephone networks.   

The liability of ENLAPS can only be called into question for a fault and for direct damage, which would be attributable to it in respect of the performance or non-performance, in whole or in part, of its obligations under the Contract, it being understood that this does not include consequential damage.

Consequently, ENLAPS cannot be held liable for any indirect loss, including loss of turnover, loss of profit, loss of orders, loss, inaccuracy or the corruption of files or data, loss of opportunity, loss of reputation or any other special damage or events beyond its control or any occurrence not attributable to it.

By express agreement between the Parties, the liability of ENLAPS for all direct losses is limited to the amount excluding tax of the Order concerned.

The liability of ENLAPS under the Contract will lapse one (1) year from the event giving rise to the claim.

16) Termination for default

n case of either Party failing to comply with any of its obligations under the Contract, the other Party may, after sending a formal notification by registered letter with acknowledgement of receipt without reply on the expiry of a period of 30 days from the date of dispatch, automatically terminate the Contract without prejudice to any damages that it may claim as a result of the breaches invoked.

17) Agreement on evidence

The Parties intend to define rules regarding the evidence that is admissible between them in the event of a dispute and their probative force. The Parties recognise the validity and full probative force of the following elements and procedures as well as of the signatures and authentication procedures that they express:

  • names of the Customer, Users, usernames and confidential passwords used; 

  • data and files stored on ENLAPS's applications;

  • automatic notifications (emails and text messages);

  • IP addresses and connection logs;

  • the tick boxes used to obtain the time-stamped consent of the Customer and the User.


The Parties also recognise the validity and the full probative force of the electronic signatures which may be added to the Contract, in order to formally recognise the agreement of the two Parties to the terms of the Contract on the date of signature.

The Professional Customer agrees not to dispute the admissibility, validity or probative force of the aforementioned elements.

18) Miscellaneous provisions 

Each of the clauses of this Contract must be interpreted, as far as possible, so that it is validated with regard to the law applicable to it. Should any of the stipulations of this Contract prove to be illegal, void or unenforceable by any court or competent administrative authority under the terms of an enforceable decision, this stipulation will be deemed unwritten, without altering the validity of the other stipulations and will be replaced by a valid stipulation of equivalent effect, which the Parties agree to negotiate in good faith, as if the Parties had known of the illegality, nullity or unenforceability of the said stipulation.

The failure of either party to insist upon the performance of any of the provisions of this Contract shall not be construed as thereafter waiving its right to insist upon the performance of each one of its clauses and conditions.

19) Governing law – Court of competent jurisdiction

The French version of these terms of sale shall apply and take precedence over any other version written in a foreign language.

The Contract is governed by French law. In the event of any dispute arising from the interpretation, execution or termination of an Order or these Terms of Sale, an initial attempt will be made to come to an amicable settlement when the Customer refers the matter to the Customer Service.

In the absence of an amicable settlement within thirty (30) days from the notification of the dispute by the first Party to take action, the dispute will fall under the exclusive jurisdiction of the court of Grenoble, notwithstanding multiple defendants or a claim for a contribution from third parties, even for emergency or conservatory proceedings.



1) Scope

The purpose of these special conditions (hereinafter "Special Conditions" or "CP") is to set the special conditions applicable to Orders placed by the consumer Customer, i.e. within the meaning of this document, a French consumer Customer or usually residing in France.

For the application of these Special Conditions, it is specified that the Orders placed electronically by the Consumer Customer, such as in particular those concluded from the Site constitute contracts concluded at a distance, within the meaning of Article L. 221-1 of the Consumer Code.

The Customer acknowledges having read, before committing, the content of this Contract, which provides for the mandatory pre-contractual information provided for in Article L221-5 of the Consumer Code.

The consumer Client agrees to receive a copy of this Agreement electronically.

2) Conditions applicable to Product Orders

2.1 Product delivery times

By way of derogation from article 6.3 of the General Conditions, ENLAPS commits to imperative delivery times when the Order is placed online.

The maximum delivery time of the Products from the validation of the Order is 30 working days, with the exception of pre-orders for which the Customer expressly accepts the principle of an estimated delivery date. In the event of a significant delay in delivery known to ENLAPS, the Customer will be informed as soon as possible by e-mail and will be offered an alternative solution.

2.3 Legal guarantees of the Products

By way of derogation from article 6.7 of the General Conditions, the following specific conditions are provided for the consumer Client:

The Consumer Client benefits from the legal guarantee of conformity in accordance with articles L.217-4 to L217-13 of the Consumer Code and the guarantee against hidden defects in accordance with articles 1641 to 1648 and 2232 of the Civil Code.

Article L 217-4 of the Consumer Code

ENLAPS delivers a good in accordance with the contract and responds to any lack of conformity existing at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code

The property is in accordance with the contract:

1° If it is specific to the use usually expected of a similar item and, where applicable:

- if it corresponds to the description given by ENLAPS and has the qualities that the latter has presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect given the public statements made by ENLAPS, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of ENLAPS and which the latter has accepted.

Article L 217-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article L 217-16 of the Consumer Code

When the buyer asks ENLAPS, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the remaining warranty period.

This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code

ENLAPS is bound by the guarantee on account of the hidden defects of the thing sold which make it unsuitable for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would not have given only a lesser price, if he had known them.

Article 1644 of the Civil Code

In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.

Article 1646 of the Civil Code

If ENLAPS were unaware of the defects of the thing, it will only be required to refund the price, and to reimburse the purchaser for the costs incurred by the sale.

Article 1648 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

The Consumer Client has two (2) years to assert one or the other of these guarantees. For the lack of conformity, the period runs from the delivery of the Product. For hidden defects, the period runs from the discovery of the defect.

If the apparent defect, the lack of conformity or the hidden defect of the article, declared by the Consumer Customer, if applicable, is proven, after expertise has been carried out, ENLAPS may repair or replace the Product free of charge. If it is impossible to repair or replace the Product, ENLAPS will reserve the right to reimburse the Customer at his own expense.

The Customer is informed that the spare parts of the Products are available for a period of 2 years on the market.

ENLAPS cannot be held responsible for the misuse and/or intensive use of the products that the Consumer Customer may make of them. 

3) Conditions applicable to late payment penalties

By way of derogation from article 9.5 of the General Conditions, in the event of late payment, late payment penalties calculated on the basis of the legal interest rate will be applied after the sending of a letter of formal notice which has remained unsuccessful for a 15 days from receipt.

4) Conditions applicable to the obligations of ENLAPS for Orders concluded remotely

Conditions applicable to the obligations of ENLAPS for Orders concluded remotely

By way of derogation from article 10.1 of the General Conditions, ENLAPS is automatically responsible towards the Consumer Client for the proper performance of its contractual obligations, for Orders concluded remotely.

4) Conditions applicable to the obligations of ENLAPS for Orders concluded remotely

Conditions applicable to the obligations of ENLAPS for Orders concluded remotely

By way of derogation from article 10.1 of the General Conditions, ENLAPS is automatically responsible towards the Consumer Client for the proper performance of its contractual obligations, for Orders concluded remotely.


  • Applicable law – Competent jurisdictions

SERVICE DE MEDIATION A LA CONSOMMATION: Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the French Consumer Code.

In the event of an unresolved dispute between the Professional and the Consumer, the Consumer may refer the matter to the Consumer Mediator.


Before referring the matter to the Consumer Mediator, the Consumer must have already attempted to resolve the dispute directly with the Professional by means of a written complaint, or have made a complaint in accordance with the terms of the contract concluded with the Professional.

Consumer mediation is an out-of-court settlement of consumer disputes.

If the conditions are met, consumer mediation will take place according to a precise process and the texts in force.

The procedure is free of charge for the consumer (R612-1 of the French Consumer Code).



If no agreement is reached with the professional following a complaint,

Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code (Conditions of admissibility). Procedure free of charge for the consumer.

The consumer mediator is neutral, independent and impartial. The mediator is not part of the company with which the consumer has a dispute.




  • Never send original documents to the Consumer Ombudsman. Please send photocopies.

  • Never send defective, disputed or refundable items to the Consumer Ombudsman.

  • Please state your telephone number and e-mail address.

  • Please do not send e-mails for information purposes.

  • E-mails sent for information purposes will not be processed.


After the Consumer's prior written approach to ENLAPS Customer Service has remained unsuccessful, the mediator's service may be referred to for any consumer dispute whose settlement has not been successful.

Since February 15, 2016, the European Commission's online dispute resolution platform has been open to the public. Any consumer who encounters a dispute with a company located in the territory of the Union has the possibility of filing a request for mediation through this European platform. The Customer can also consult the website of the European Commission dedicated to consumer mediation: 

In the event of a dispute with a French Consumer Client or one residing in France, not settled amicably, express jurisdiction is attributed to the court of the place of residence of the defendant, in accordance with article 42 of the Code of Civil Procedure, or, at the choice of this last, at the place of actual delivery of the Product sold, or the place of performance of the Services, in accordance with article 46 of the code of civil procedure.