About ENLAPS 📷

In the heart of the Alps, Enlaps, a Grenoble-based startup founded in 2015, is reinventing image capture and analysis!

Indeed, Enlaps develops and markets an innovative solution, unique on the market intended for the creation and sharing of content (time lapse videos, photos ...) for professionals and individuals.

The solution offers a unique, immersive way of capturing: a magnificent sunset in the Maldives, the construction of an engineering structure in Paris, the making of the Grenoble Street Art Festival, the flow of a glacier in Patagonia, the seasons on a mountain landscape... in short, any event or phenomenon that can be captured on video. in short, any event or phenomenon whose evolution is not perceptible on a normal time scale!

Today, Enlaps is :

• 70% of sales generated internationally,  

• 20,000 Tikees cameras connected in 90 countries,  

• 20 million images processed every month on our myTikee cloud application!

The Enlaps team currently numbers over 30 people.

The position 💼

The Customer Success Specialist is responsible for customer satisfaction and plays a key role in building customer loyalty. Responsible for meeting the expectations of international customers, he/she advises and guides them towards the purchase of products or services. He/she participates in the development of the customer portfolio.

As part of the sales team, before or after sales are signed, the CSS guarantees the best possible experience for our customers/partners and builds a relationship of trust.

He/she reports to the Head of Customer Success on a weekly basis, and works closely with the After-Sales Service and Logistics departments.

Missions 💼

Main missions are as follows:

• Ensure sales administration

• Answer incoming calls, chats and emails in different languages

• Direct other incoming contacts to the appropriate people in the company

• Advise and guide customers towards an offer in line with their needs

• Provide information on the use of our products and guarantee support at level 1 support for initial technical faults

• Ship ready orders and monitor delivery to the customer's premises.

Profile and skills required 👨‍💼

• At least 3 years' higher education in sales and customer relations

• Dynamic, organized, autonomous and proactive

• Able to work alone and as part of a team

• Good interpersonal skills, empathy and positive listening skills

• Maintain assertive relations with different interlocutors

• Open-minded and impartial while being factual

• Very good command of English; knowledge of other languages is desirable

• Excellent writing and speaking skills in French

• Comfortable with new technologies such as embedded software and SaaS products

Because we believe that difference is a source of wealth, we are open to all applications, including those from people with disabilities.

Experience required 🎓

At least 2 years' professional experience in the same type of position.

Terms and conditions 🏢

• Type of contract: Permanent contract

• Location: Montbonnot-Saint-Martin + 1 remote working day per week

• Remuneration: between €28-32K annual gross

• Desired start date: As soon as possible

• Benefits: Lunch vouchers / Attractive health insurance / Sustainable mobility package

Apply 📝

Please send your CV and cover letter to jobs@enlaps.fr